Returns & Refunds

At The Household Company, we carefully select the goods we offer and hope you will love them in your home. If something isn't quite right, we're happy to assist.

Returns

We accept returns on eligible merchandise within 14 days of delivery.

To qualify for a return, items must be unused, in their original condition and packaging, with any original tags attached. Proof of purchase is required.

To request a return, please email hello@thehousehold.co within 14 days of receiving your order. Returns must be authorized before being shipped.

Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

All returns must be shipped using UPS or FedEx. We cannot accept returns sent through USPS.

Original shipping charges are nonrefundable, except where required by law.

Final Sale & Exclusions

All items from our Vintage & Found and La Morada Project collections are final sale and cannot be returned or exchanged for a change of mind.

Additional non-returnable items include:

• Food and other perishable goods

• Opened or used personal care products

• Custom or special-order items

• Gift cards

• Final-sale and clearance merchandise

These exclusions do not limit your rights regarding items that arrive damaged, defective, or incorrectly supplied.

Damaged or Incorrect Items

Please inspect your purchase upon arrival. If an item arrives damaged, defective, or incorrect, contact us promptly at hello@thehousehold.co with your order number and photographs of the item and packaging.

We will review the issue and work with you toward an appropriate resolution.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for your eligible purchase and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@thehousehold.co.

Out-of-Stock Items

If an item purchased online is unavailable, we will notify you and issue a refund for the unavailable item.

Return Shipping Address

The Household Company
6012 Paseo Delicias, Suite 1
Rancho Santa Fe, CA 92067

UPS or FedEx deliveries only. No USPS returns.

Please contact us for authorization before sending any return.